2025 - 2026

Project Manager, Operations Team - It's Your Night Entertainment 

Roanoke, TX

Drove operational excellence and scalable systems for a multi-division event services organization. Lead cross-functional improvements across booking, staffing, client experience, hiring, and marketing.

Key Contributions 

• Improving booking, scheduling, and communication workflows to support scalable event growth

• Standardizing hiring and onboarding across multiple service divisions to reduce ramp-time

• Increasing process visibility and tech adoption across operations teams

2021 - 2025

Executive Assistant, Central Team - Milestone Church 

Keller, TX 

Led strategic ministry and operational projects supporting rapid organizational growth. Coordinated cross-departmental communication, timelines, and execution to ensure aligned delivery.

Key Contributions 

• Managed strategic ministry and technology initiatives supporting a multi-campus organization

• Coordinated timelines, communication, and leadership workflows for cross-department execution

• Improved internal process structure for faster alignment and delivery

2019 - 2021

Program Manager, Product Technology Team - Allstate Insurance Co. 

Irving, TX

Managed projects supporting claims technology, cybersecurity, and telematics products including Drivewise and Milewise.

Key Contributions 

• Supported enterprise remediation to protect millions of customer records from data exposure

• Coordinated agile delivery across product, engineering, and claims operations for Drivewise & Milewise

• Managed risk, alignment, and stakeholder communication across large scale technology initiatives

2018 - 2019

Project Manager, IT PMO - Starkey Hearing Technologies

Eden Prairie, MN

Led enterprise procurement system implementation and partnered with agile engineering teams advancing digital capabilities for hearing aid products.

Key Contributions 

• Delivered Coupa procurement implementation improving purchasing efficiency organization-wide

• Supported digital engineering teams advancing hearing technology solutions

• Streamlined cross-functional workflows across supply chain, engineering, and finance teams

2012 -2018

Project Manager, Data Center Technology - Thomson Reuters

Eagan, MN

Supported legal software implementations and infrastructure modernization projects for enterprise clients.

Key Contributions 

• Coordinated delivery of legal software and data center modernization improving uptime and adoption

• Supported scheduling, documentation, and dependency tracking for cross-functional teams

• Improved deployment consistency and communication processes

2014 - 2015

Saint Mary's University of Minnesota

Bachelor of Science (B.S.), Business Administration 

2012 - 2014

Inver Hills Community College 

Associate of Science (A.S.), Customer Relations Management 

Activities and societies: Phi Theta Kappa Honor Society

2018 - Present

Project Management Professional (PMP) 

Project Management Institute 

Issued March 2018

Credential ID 2181628

2020 - Present  

Professional Scrum Master (PSM-I) 

Scrum Organization  

Issued April 2020 

Credential ID 524472

• Project leadership from initiation through delivery

• Cross-functional collaboration that drives alignment and progress

• Stakeholder communication & executive expectation management

• Agile and hybrid methodology expertise (Scrum, Kanban)

• Risk, issue, and escalation management

• Process improvement and operational optimization

• Timeline, dependency, and budget oversight

• Training, rollout, and adoption support

• Crisis and change management

• Relationship-focused leadership that strengthens team culture

• Solutions-focused problem solving and structured decision making

• Project + Work Management
  JIRA, VersionOne, ServiceNow, Asana, Smartsheet, ClickUp

• Communication + Collaboration
  Microsoft Teams, Webex, Zoom, Slack, Google Workspace, SharePoint, Confluence

• Business & Technical Tools
  Microsoft Office Suite (including Visio), Data & reporting documentation

• Delivery Environments
  Waterfall, Agile, Hybrid, Enterprise PMO structures

• Hiking 

• Baking 

• Traveling